Terms of service

Terms and Conditions

Promotional Policy

  • Unless otherwise specified, product prices already reflect discounts.

  • All offers are available while supplies last.

  • Offers are not valid on prior purchases, taxes, or shipping and processing charges.

  • Customers are responsible for paying applicable sales tax.

  • Only one discount code can be applied per purchase.

  • Promotions have no cash value and cannot be exchanged for cash.

  • Offers cannot be sold or bartered.

  • Promotions are void where prohibited, taxed, or otherwise restricted by law.

  • Returning any part of the purchase will result in the loss of the promotional offer or a charge equal to the offer's value.

  • Illu reserves the right to end or modify any promotion at any time.

  • Promo codes are not valid for past orders and cannot be added later by you or Customer Service.

  • Additional restrictions may apply.


Free Gift Policy

  • Free gifts are available only while supplies last.

  • Limit one (1) free gift per order.

  • A minimum purchase is required to qualify for a free gift (if applicable).

  • Free gifts are automatically added to your cart once the threshold is reached.

  • Free gifts are subject to change without prior notice.

  • Additional restrictions may apply.


Free Gift Return Policy

  • If you return your order for a refund and receive a free product within your order, it must also be returned in its original condition with all tags or seals intact and the packaging undented and undamaged.

  • If these conditions aren't met, the item's full price will be deducted from your refund.


Guarantee Policy

This Guarantee does not cover: (i) products purchased from unauthorized resellers or distributors; (ii) products that have been subjected to abuse, misuse, negligence, accident, alteration, or accidental damage, including, but not limited to, contact with liquid; (iii) products that have been used for purposes other than those for which they were designed or intended; (iv) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (v) defects caused by normal wear and tear or otherwise due to the normal aging of the product, including, but not limited to noise; (vi) any damage resulting from failure to follow product instructions, improper usage, or failure to perform routine maintenance; (vii) products sold “AS IS” or similar notions and does not cover consumable parts such as charging cables, removable components of the device, storage pouches, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (viii) unauthorized repairs or modifications; or (ix) if any serial number has been removed or defaced from the product. When exchanging a product or part, the original item becomes illu's property.

This Guarantee does not apply to any non-branded products. Illu does not warrant that the operation of its products will be uninterrupted or error-free. Illu is not responsible for damage arising from failure to follow instructions relating to the product’s use.

For customers covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this Guarantee are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. To fully understand your rights, you should consult the laws of your country, province, or state.

Missing Items Policy

Any missing item from an order must be reported within 5 business days of delivery. Any complaints made after this period will not qualify for replacement or refund. Customers are responsible for inspecting their orders upon delivery and reporting any issues within the specified timeframe.